Digital transformation
Process review and phased rollout — fixing the process before digitising it.
The challenge
“Digital transformation” usually means digitising a broken process, which produces a faster version of the same problem.
The software gets delivered, adoption stalls, and the old process continues alongside it.
How we approach it
Map and fix the process
Before deciding what to build.
Sequence the change
Each step usable on its own.
Train and support
The people doing the work, in their language.
Measure adoption
Use, not delivery, is the success measure.
The same four phases, whatever we are building.
- 012–3 weeks
Discovery
We map your current process, users and constraints, then define scope in writing.
- 022–4 weeks
Design
Interface and data design, reviewed with the people who will use the system daily.
- 036 weeks+
Build
Delivery in two-week increments, each one testable, with progress visible throughout.
- 04Ongoing
Launch & support
Deployment, training and documentation, then optional support at a level you choose.
What you get
- Current state, including the informal workarounds.
- Prioritised by value and risk, with a first phase you can fund.
- Delivered in usable steps.
- Role-based, in the languages your staff work in.
- Measured after rollout, with corrections agreed.
What changes
Process fixed first
Not automated in its broken form.
Usable at each step
Value before the final phase.
Measured on use
Adoption is the deliverable, not delivery.
Often looked at together.
ERP solutions
Phased ERP rollouts — by department, with a parallel run, so the business keeps operating.
Web development
Accessible, fast web applications with a performance budget agreed up front.
Business & workflow automation
Automating the re-typing, chasing and monthly reporting that quietly consumes a team.
About this work specifically.
General questions about scope, ownership and timelines are answered on the resources page.
Almost always with a two-to-three week discovery: we map your process, scope the work and give you a fixed proposal. It is fixed-price, and the map is yours whether or not you continue with us.
Tell us what you need built.
We reply within two working days with honest scope and next steps — including when we are not the right fit.